Get your questions answered by a PCC Counselor! Our Online Counseling service is for current PCC students and prospective students to ask general questions that pertain to reaching your educational goal at Pasadena City College.

Use Online Counseling For Questions About:

  • clarification of college procedures and policies
  • general certificate, degree, and transfer requirements
  • course prerequisite information
  •  course offerings and majors available
  •  referrals to other programs and services
  •  transferability of PCC courses

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Online Counseling FAQ

When you use Online Counseling, you send your question(s) to a counselor through our online form. Your message will be reviewed and your questions answered by a counselor. The more information you provide, the more thorough and accurate we can be. 

Since college requirements and policies are subject to change, all replies are to be used as advisory and informational only and will not constitute an official determination by PCC. 

You will receive a response in a timely manner based on counselor availability (generally within 4 business days, M-F).  During peak seasons (registration periods), responses may take longer. If your situation is time sensitive, please come see a counselor in person in L building.   

Keep in mind that not all questions can be answered in full via this online service. Questions requiring a lengthy response, evaluation of transcripts or questions deemed of a sensitive nature may require an appointment with a counselor on campus. If that's the case, we will respond and let you know that you need to come to the Counseling Center to make an appointment. 

Questions You CAN Ask:

  • clarification of college procedures and policies
  • general certificate, degree and transfer requirements
  • course prerequisite information
  • course offerings and majors available
  • referrals to other programs and services
  • transferability of PCC courses

On-line Counseling is NOT appropriate for:

  • personal or crisis counseling
  • career counseling
  • transcript evaluations
  • transferability of courses from other colleges
  • placement test results or recommendations
  • educational planning (Ed Plans)
  • financial aid inquiries (please connect with the Financial Aid office)

Because of the nature of the Internet and email technology, there can be no assurance of confidentiality when using this online service. When requesting information pertaining to your student records, a reply will only be sent to your LancerPoint email.

Not all counselors are assigned to online counseling.  If you need to contact a specific counselor, please use our Staff Directory and send them a direct email. 

Online counseling is only to answer your general questions. If you wish to make an appointment, please follow our Counseling Appointments Steps

Why wait? Get your questions answered by a PCC Counselor now!

Go to Online Counseling