How to Make a Counseling Appointment

Video/Zoom Appointments:

• Your appointment zoom link may be found in your counseling appointment confirmation email (in the subject line) sent to your PCC email shortly after scheduling your appointment.   
• Copy the zoom link and paste into a web browser. You will be sent to a virtual waiting room. Your counselor will admit you into the virtual meeting room at the time of your appointment . 
• Please wait a few minutes, in case the counselor is running late from a previous appointment.
• Your appointment will use audio and video, please test these functions prior to your appointment to make sure both (or at least audio) are working. 
• To enhance your counseling appointment experience, we highly recommend you zoom with your counselor on a computer, not a phone. Benefits with using a computer:
  • Share screen feature - you may share your screen to show what you are experiencing online and counselors may walk you through solutions.
  • Counselors may share screen with you so you can visually see their checklist, GE list, websites, etc.  
  • You may bookmark websites used in your appointment.
  • You may screenshot information counselors share with you.
• Safety guidelines: Please find a location where you will be able to communicate with the counselor effectively and safely.
  • If your location is determined unsafe by your counselor, the counselor will end your zoom appointment.    

In-Person Appointments:

• Your appointment location (building & room #) may be found in your counseling appointment confirmation email sent to your PCC email shortly after scheduling your appointment . 
• In-person counseling appointments may take place in either a classroom or large meeting room. See campus map if needed.  

What to Bring

Prepare questions to ask your counselor during your appointment

To ensure your counselor may assist you during your counseling appointment, if you have credits from another college/institution, please email your unofficial transcript to counseling@pasadena.edu before your appointment so your counselor has access to your unofficial transcript/records.

Please include the following details:

• Subject Line: First and Last Name, PCC ID# (example: Luis Lancer 12345678)
• Attach your all your unofficial transcripts/records (complete chronological transcript, not degree audit). When printing from your college student portal, change your printer to PDF to save as an electronic copy or scan your unofficial transcript/record as a PDF. 
  • must include name of institution and student's full name
  • please no screenshots
• Body of Email: May leave blank

After email submission:

• You will receive an automatic reply that confirms we received your email.
• Your counselor will have access to your unofficial transcript/record during your counseling appointment..  

Notes:

1. If you plan to earn an associate degree, receive GE certification, or use your credits from another college/institution at PCC, you will need to submit all your official transcript/records to our Admission & Records office. 
2. If you recently submitted your official transcripts to Admission & Records, there is a 4-6 week delay for your records to be scanned for staff viewing.

To protect student confidentiality, please have your picture ID ready to show to your counselor at the beginning of your zoom appointment or to our front staff when you check-in for your in-person appointment.Picture ID may be your PCC ID, California ID, California Drivers License, or High School ID, passport, etc. 

Thank you for your understanding. 

Cancel Your Appointment

Cannot attend your counseling appointment?  Please connect with the the Virtual Support Center to cancel or reschedule your counseling appointment.