As the omicron variant of COVID-19 continues its unprecedented surge, PCC has made the difficult decision to begin the Spring 2022 semester remotely. From Monday, Jan. 10, to Friday, Jan. 21 campus is considered closed to the public and access to student services, tutoring, and other support services will be offered remotely.

We’re here for you!

Virtual Support Center For All Lancers

Hours:
Monday - Thursday: 8:30 am to 6 pm
Friday: 8:30 am to 4 pm
Campus Closure: 
January 17, 2022 - Martin Luther King Jr. Day
Use our Virtual Support Center to get help from our friendly PCC staff.
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Virtual Support Center

  1. Visit the Virtual Support Center Login Page
  2. Sign-in with your Lancer ID#
    • If you don't have a Student ID #, select the “Not a student yet” under the sign-in button.
    • We recommend applying for admission at www.pasadena.edu/apply 
  3. When it's your turn, a PCC team member will contact you to start your  session!  We use email, text and phone call communication methods.  

Note:  The phone number may show “no caller ID” or it may be a “626” phone number.  If they missed you, please sign up again.  Please be sure your contact information is up to date in LancerPoint. 

Call Center For All Lancers

Hours: 24 hours a day/ 7 days a week
Reach out to us by phone or by email  — our PCC operators are here to help you! Email Us: gotopcc@pasadena.edu or call us at: (855) GO-TO-PCC.

Skip the Lines with Our Self-Guided Resources

3 Things to Start Your Semester

  • Synchronous means "live".  You will log in at a specific time to take the course. All In-Person classes that are temporarily remote will meet synchronously at the same day and time as per the schedule of classes.

  • Asynchronous means that your online class is pre-recorded. You do not log in at a specific time. Instead, you will access class material on Canvas and complete assignments within a specific timeframe as specified by your instructor. Please note: your online schedule says, “TBA” for all classes that are “asynchronous”.

You can learn more about how a course is being offered by checking the class schedule

Bookstore Hours

The Bookstore is still open during PCC's period of temporary closure. You can visit us in-person or purchase online.

Week of January 3rd:

  • Monday through Thursday: 8am - 6pm
  • Friday: 8am - 3pm
  • Saturday: 10am - 2pm
  • Sunday: Closed

Week of January 10th:

  • Monday through Thursday: 8am - 7pm
  • Friday: 8am - 4pm
  • Saturday: 10am - 2pm
  • Sunday: Closed

Week of January 17th:

  • Monday through Thursday: 8am - 6pm
  • Friday: 8am - 4pm
  • Saturday: Closed
  • Sunday: Closed

Bookstore Services

  1. You can purchase your textbooks online and pick them up at the Bookstore service windows or you can have them shipped to you
  2. Financial aid vouchers for Lancer Aid, EOPS, NextUp, Stars, CARE, Veterans, Department of Rehabilitation) will be available for online order payment. If you have been awarded a voucher, you will receive an email from Financial Aid with information on how to access.
  3. If you cannot shop online,  purchase or rent books at the entrance to the Textbook floor of the Bookstore (second floor).
  4. If you may visit the Bookstore to purchase school supplies/art supplies. 
  5. Up to 25 students will be allowed inside the Bookstore at a time. All others must wait in a socially distanced line with masks.

Visit the Bookstore's website for store hours and up-to-date information

Before the First Day of the Semester

  • Most classes have waitlists in order to provide students with a chance to get a seat in a class if a student registered in the course drops it.
  • If you are on the waitlist and offered an add code, you have 48 hours to use it before it expires. Codes will be emailed to your go.pasadena.edu account. Please check this email often.
  • All add codes expire on the first day of classes.

After the First Day of the Semester

Waitlists for closed classes expire on the first day of the semester. Due to COVID restrictions, classes must not go over their maximum registration. If a class you are interested in is full, please complete our online form.

For more information, read our how-to guide on "how to crash a course".

How-To Guides & Videos

Learn how to use LancerPoint to complete the steps to enroll at PCC. Whether you're new to PCC or just need a refresher on how to start your semester, these guides will help!

How-To Guides & Videos

Frequently Asked Questions

Get answers to some of the most commonly asked questions about starting the new semester. 

Yes, you must submit vaccine proof or exemption information before you can register for In Person Classes. A restricted hold will be placed on your account until you submit the documents.  Submit your documents now.  It usually takes 1 business day for processing.

First Time College Students:  Complete the counseling process online
Continuing and Returning StudentsProgram Maps are available to assist you with choosing classes based on your major.  Unsure about major?  Completed Comprehensive Ed Plan before, access in LancerPoint.        
Other Students:  If you know what classes you need to take you can register on your assigned registration date/time.  Additional information
It usually takes 4-6 weeks for processing due to the high volume of requests that are received.  The Admissions Office will email you the decision.

PCC offers two types of fully online classes:

  • Fully online asynchronous
    • Asynchronous means that your online class is pre-recorded. You do not log in at a specific time. Instead, you will access class material on Canvas and complete assignments within a specific timeframe as specified by your instructor.
  • Fully online synchronous
    • Synchronous means "live".  You will log in at a specific time to take the course. 

You can learn more about how a course is being offered by checking the class schedule. Please note: your online schedule says, “TBA” for all classes that are “asynchronous”.

Need a laptop? Laptops are available to borrow from the PCC Library. You can visit the library during their open hours to check one out!

View Library Hours

Bookstore Hours

The Bookstore is still open during PCC's period of temporary closure. You can visit us in-person or purchase books online.

Week of January 3rd:
  • Monday through Thursday: 8am - 6pm
  • Friday: 8am - 3pm
  • Saturday: 10am - 2pm
  • Sunday: Closed
Week of January 10th:
  • Monday through Thursday: 8am - 7pm
  • Friday: 8am - 4pm
  • Saturday: 10am - 2pm
  • Sunday: Closed
Week of January 17th:
  • Monday through Thursday: 8am - 6pm
  • Friday: 8am - 4pm
  • Saturday: Closed
  • Sunday: Closed

Bookstore Services

  1. You can purchase your textbooks online and pick them up at the Bookstore service windows or you can have them shipped to you
  2. Financial aid vouchers for Lancer Aid, EOPS, NextUp, Stars, CARE, Veterans, Department of Rehabilitation) will be available for online order payment. If you have been awarded a voucher, you will receive an email from Financial Aid with information on how to access.
  3. If you cannot shop online,  purchase or rent books at the entrance to the Textbook floor of the Bookstore (second floor).
  4. If you may visit the Bookstore to purchase school supplies/art supplies. 
  5. Up to 25 students will be allowed inside the Bookstore at a time. All others must wait in a socially distanced line with masks.

Visit the Bookstore's website for store hours and up-to-date information

Student ID Cards are not available at this time.  Obtain a Lancer Card ID (Currently Registered in a Class):  Returning and Continuing Students at the Welcome Center (CC Building 1st Floor).  New Students at the Pathways (FYE) Center (V100).  

Visit the LancerCard Website for Information

Before the First Day of Class

  • Most classes have waitlists in order to provide students with a chance to get a seat in a class if a student registered in the course drops it.
  • If you are on the waitlist and are offered a seat in the class by a system email, you have 48 hours to register for the class before it ​the notification expires. ​An email will be sent to your go.pasadena.edu account ​informing you if a seat has become available. Please check this email often.
  • All waitlist notifications expire ​the day before the class begins.
  • If the professor for the course provides you with an add code it will not work until the first meeting day of the course. This add code expires on the last day to add/drop the course (the day before the Census date). Click on the CRN of the course in the schedule of classes for important dates. 

After the First Day of Class

Waitlists for closed classes expire on the ​day before the class begins. Due to COVID restrictions, classes must not go over their maximum registration. If a class you are interested in is full, please complete our online form.

For more information, read our how-to guide on "how to crash a course".

Dropping Classes

The deadline for dropping a class without a W is listed in the Schedule of Classes. It can be found by clicking on the 5-digit CRN. Be sure to click on the CRN for each course in the schedule of classes to determine the last day to drop without a W and/or receive a refund, as it may be different for each course. 

If you’re not sure if you should drop, sign into the Virtual Support Center to get connected with a counselor and discuss your class options.

I can’t see my Canvas for a class I’m registered in.

You will only see a course in Canvas 7 days before the class starts. If it is within 7 days of the class start day, one of the following reasons may be why you can’t the course in Canvas:

  • You may not actually be enrolled in the course (may just be on the waitlist). Waitlisted students cannot access a class until they actually add the class.
  • It may be that the instructor has not published the course in Canvas yet. You will not be able to access the actual course in Canvas if the instructor has not Published the course.  Contact the Instructor of the course via email.  Email addresses can be found in the PCC Directory.

Help Using Canvas

  • If you need help learning how to use Canvas, watch the Student Canvas Overview or “how to” Video Guides.
  • For Technical Support, contact the 24/7 Canvas Student Hotline: (844) 303-4497 
  • If you are logged in to Canvas, you can also click the "Help" button for a 24/7 Chat with a Canvas representative.

Help Using ConferZoom

If you need help using ConferZoom:

For updates about on-campus nursing classes, fieldwork and future cohorts of the nursing program, please visit the Nursing Programs website.

PCC still offers Student Activities and Student Health Services in remote setting. Services include:

  • Associated Student Advocacy
  • Student online activities
  • Emergency loans
  • Tele-health services where you can call and get help from doctors & nurses.