On May 7, 2026, Canvas experienced a widespread security incident and shutdown all services. Instructure (Canvas's parent company) has brought the system back online, but it will take time to reconnect the many applications that connect with Canvas. We will update this page as we learn more details.  

May 18, 2026:

If you are still having issues logging into Canvas, please contact the ITS Help Desk at helpdesk@pasadena.edu or call 626.585.7523.

Distance Education is still working to restore the many third-party applications that connect to Canvas. If you have a question about a specific application, please contact them at pcconline@pasadena.edu.

May 12, 2026:

If you are having problems logging into Canvas and are getting redirected to this outage page, please see this article to clear your browser cache and restart your computer.

Please note that most third party applications have not yet been restored, including Hypothesis, Follett, Lumen, Access Pearson, and Zybooks, to name just a few. We are working to restore these as quickly as possible, but each re-connection requires coordination with each vendor, so we appreciate your patience as we work through the list.

Playposit/WeVideo has been restored, but faculty may need to reset the links to their existing videos. Please see this article to restore your videos from this application.

May 11, 2026:

UPDATE  12:00 noon

The Canvas application is now available. You should be able to log into Canvas and access course materials, assignments, and other core features. Zoom, Turnitin, and Pronto are also back online. Some additional applications are still being reconnected and may not be immediately available.

Our Information Technology Services (ITS) and Distance Education (DE) teams have been working around the clock to safely restore services and recover information, and we appreciate your patience throughout this process.

A few important reminders:

  • Multi-Factor Authentication (MFA) will now be required when logging into Canvas, both on- and off-campus
  • Please update you password if you have not done so recently
  • If you experience broken links, error messages, or other issues after logging in, please contact the ITS Help Desk at helpdesk@pasadena.edu

We know this disruption has been challenging, and we thank you for your flexibility and understanding as we work toward full restoration of all services.

May 8, 2026:

UPDATE 4:00 pm

Canvas will continue to be out of service through the weekend. Based on ongoing guidance from the CCC Security Center, we are implementing the list of recommendations to further reduce the risks involved in opening up the system for use, to protect our students, staff, and faculty against further data breaches.

UPDATE 12 noon

We are continuing to work on restoring access to Canvas, following guidance from the CCC Security Center. While we cannot provide a specific time that access will be restored, we are working to secure our systems and connections as quickly as possible.

UPDATE 8:00 am

Canvas remains unavailable for now. While the company has brought the system back online, the Chancellor's Office and the California Community College Security Center is recommending campuses proceed with caution before opening up the system to students, given the company's previous assurances of security and the following data breach. To protect your data, we are working with the Security Center to perform due diligence before reconnecting PCC systems with Canvas.

May 7, 2026:

UPDATE 3:30 pm

Imposter websites and email phishing have popped up offering access to Canvas by inputting personal information such as Social Security Number and date of birth. Neither PCC nor Canvas requires this information. Please watch this page for current status. When the site has been restored, we will announce it here.

UPDATE 2:15 pm

PCC has received reports that the global Canvas system has been compromised. To ensure the safety of your accounts, we have taken Canvas offline for all PCC users.

Action Required: Do not attempt to log in to Canvas until further notice. If prompted, do not click on any links, download any content, or open any file. 

The Risk: Logging in may expose your credentials to malicious actors who could attempt to access other PCC systems.

What We Are Doing: We have redirected the login page to a status site to keep the community informed.

Safety Note: Because PCC uses Multi-Factor Authentication (MFA), you may be alerted if someone attempts to use your credentials. Always deny any MFA prompts you did not trigger yourself.

We are working with Canvas on a solution and will continue to provide updates.