Remote Classes FAQs

Classes are offered through the learning management system called Canvas.  It’s a self-contained system where your instructors can post course materials, assignments, and announcements. You can also submit your assignments and communicate with your instructor in Canvas. 

To learn about using Canvas for classes, watch the Student Canvas Overview.  You can also watch “how to” Video Guides to learn how to use specific features and tools Canvas.

There are two different kinds of courses: "asynchronous" and "synchronous."

For an asynchronous course, classes will not meet at one time like in an in-person school. Your attendance in the remote classroom is based on participating in assigned activities and completing your coursework by their due dates. 

For synchronous courses, you will be expected to be present online at a set time determined by the instructor.

We do recommend that you login to your course in Canvas at least once a day, if possible, to check for announcements or updates from your instructor. Also, make sure to set your Communication Preferences in Canvas, so that announcements or messages from your instructor will be sent to your email.

Your instructor will hold the scheduled office hours for the class in Canvas using a tool called ConferZoom. See the ConferZoom guide to learn how to access office hours.

Contact Olivia Loo, director of international student programs, at (626) 585-7808.

Contact your division dean to see what options you have.

If you have questions about your class and how to participate in it using Canvas, please contact your instructor who can provide this information.  Your instructor’s contact information will be on your course syllabus.

If you need help learning how to use Canvas, watch the Student Canvas Overview or “how to” Video Guides. For Technical Support, contact the 24/7 Canvas Student Hotline: (844) 303-4497

Technology For Your Remote Classes

Free Software for your Class




Your instructor may hold office hours or other meetings using an online meeting platform called ConferZoom which is already integrated into your Canvas course.


Your instructor may use a tool called Turnitin for assignment submissions.

During the pandemic the college has opened Lot 3 to student WiFi access.

To access this service, students should drive and bring their mobile device or laptop to Lot 3, accessible off of Hill Avenue just north of Del Mar Avenue. For more than 12 hours each day, PCC will be opening its WiFi networks to students in this area.

Here are some important details:

  • This service is available every day from 7:30 a.m. to 8 p.m.
  • Students must remain in their vehicles with cars parked away from each other to promote social distancing.
  • Parking fees at PCC are being suspended for the Fall 2020 semester, so no permit or fee is required.
  • As the campus is closed, no restrooms are available and access to campus facilities is prohibited.
  • The parking lot will be patrolled by PCC Campus Police to ensure the safety of our students and staff.

We have a limited number of Chromebooks set aside for students to borrow. The Chromebook has a browser installed so you can use Canvas and Zoom for classes. These devices do not have specialized software but most services run through the browser. Please enter your information here.

Requests will be considered on a first-come, first served basis.

Academic Help for Your  Remote Classes

Just as most of your classes have moved to temporary remote instruction, so have PCC’s Academic Success Centers. This means that you can now request remote tutoring services. In fact, at this time this is the only way to receive tutoring at PCC. Physical success centers on PCC campuses are currently closed to students, but we are excited to offer you remote tutoring instead.

PCC Remote Tutoring

Remote/Online Tutoring & Library Services

The college offers 24/7  library services to support you with your remote coursework:

Adjusting Your Study Habits

Things may feel out-of-control right now. You may be facing a lot of unknowns and disruptions. Making a plan and adjusting your studying may help you feel even a little sense of control. 

View/Download Adjusting Your Study Habits during the Coronavirus Outbreak

Skills for Success

Please also read our Skills for Success page to get ready for your online classes and enhance the academic and technical skills you need for success in the online learning environment!

Read Skills for Success

Remote Student Services

During this time, we have modified our student services to be able to support you online/remotely. Please visit the Student Services' websites to learn how to access their services remotely.

Student Services

Resources for Students in Need

Use our resource guide to find help for emergency needs including financial assistance, housing and shelter, food, social services referrals, and financial assistance. 

Resources for Students in Need

Coronavirus (COVID-19) Updates