Remote Classes FAQs

You’ll continue your class in the learning management system called Canvas.  It’s a self-contained system where your instructors can post course materials, assignments, and announcements. You can also submit your assignments and communicate with your instructor in Canvas. 

To learn about using Canvas for classes, watch the Student Canvas Overview.  You can also watch “how to” Video Guides to learn how to use specific features and tools Canvas.

If a course can no longer be taught remotely, the college will take steps to maintain students’ academic progress. This means suspending the course, offering students Incomplete or In Progress grade status, and working to complete the coursework at a future time when in-person instruction is possible. Specifics will change from course to course; stay in touch with your instructor.

You will not need to be in Canvas during the same times and days as your on-campus class meetings. Your attendance in the remote classroom is based on participating in assigned activities and completing your coursework by their due dates. 

We do recommend that you login to your course in Canvas at least once a day, if possible, to check for announcements or updates from your instructor. Also, make sure to set your Communication Preferences in Canvas, so that announcements or messages from your instructor will be sent to your email.

Your instructor will hold the scheduled office hours for the class in Canvas using a tool called ConferZoom. See the ConferZoom guide to learn how to access office hours.

Contact Olivia Loo, director of international student programs, at (626) 585-7808.

Contact your division dean to see what options you have.

If you have questions about your class and how to participate in it using Canvas, please contact your instructor who can provide this information.  Your instructor’s contact information will be on your course syllabus.

If you need help learning how to use Canvas, watch the Student Canvas Overview or “how to” Video Guides. For Technical Support, contact the 24/7 Canvas Student Hotline: (844) 303-4497

Because of this public health emergency, PCC is offering excused withdrawals and refunds of enrollment fees. Students can request a Withdraw and Refund by going to the LancerPoint portal and selecting Drop a Course or Courses. Students should be aware of the following:

  1. If a student drops to zero units, there will be a Financial Aid impact in that, at this point, they may have to pay back funds.
  2. If a student is planning to transfer in Fall 2020, they should make an appointment to see a counselor to discuss the decision prior to dropping: 

Refunds will automatically be processed for each student that drops a course or courses. There is no need to separately request a refund. Students will see an “EW” on their transcript which stands for Excused Withdrawal.

Excused Withdrawals are designed for unanticipated emergencies and are not counted against a student for academic standing or enrollment attempts; however, for Financial Aid purposes, there may be an impact. Unless new legislation is passed by Congress, students may have to pay funds back to the federal government.

Yes! If you purchased a Spring 2020 parking permit, you will receive a credit. You can use the Parking Permit Refund Form here

If you purchased a Spring 2020 U-PASS, you will receive a refund at the end of the semester. For additional infomration, please visit the U-PASS website.

Technology For Your Remote Classes

Free Software for your Class




Your instructor may hold office hours or other meetings using an online meeting platform called ConferZoom which is already integrated into your Canvas course.


Your instructor may use a tool called Turnitin for assignment submissions.

We have a limited number of Chromebooks set aside for students to borrow. The Chromebook has a browser installed so you can use Canvas and Zoom for classes. These devices do not have specialized software but most services run through the browser. Please enter your information here.

Requests will be considered on a first-come, first served basis.


For the next 60 days, AT&T will not terminate service for any wireless, home phone, or broadband residential or small bus customer due to inability to pay. They will also do the following:

  • Waive late payment fees. 
  • Keep their public Wi-Fi hotspots open for anyone who needs them.
  • The service will also be offering unlimited internet data and offer internet access for limited income households at $10 a month through the Access from AT&T program.

 For more details, click HERE.

Comcast Xfinity

The company is opening their Xfinity WiFi network for free along with providing unlimited data.

  • Data plans will be paused for 60 days, which will give all customers unlimited data for no additional charge.
  • No late disconnects or late fees for those who contact the company about not being able to pay their bill.
  • Internet Essentials, their broadband adoption program, is free to new customers For more information click HERE.

Verizon Free WiFi

The company will not terminate service to any residential or small business customers because of their inability to pay bills due to disruptions caused by the coronavirus. They are waiving late fees for those impacted by COVID-19 and tripling data allowance for Verizon Innovative Learning schools 

For more information, click HERE.

Charter Spectrum Free WiFi

Charter is offering similar services during the coronavirus pandemic. As of March 16, the company will offer free spectrum broadband and Wi-Fi access for 60 days to households with K-12 or college students who don't have a Spectrum broadband subscription. Call

1-844-488-8395 to enroll. Installation fees will be waived for new student households. For more information, click HERE.


Won’t terminate service if customers are unable to pay due to coronavirus issues. They will also waive late fees caused by economic disturbances related to the coronavirus pandemic.

Customers with international long-distance plans will get complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3. Customers with metered data

Plans will have unlimited data per month for 60 days at no extra cost. Customers will get an extra 20GB of mobile hotspot data per month for 60 days.

For more information, click HERE.


All current T-Mobile and Metro by T-Mobile customers who have data plans will have unlimited smartphone data, excluding roaming. T-Mobile and Metro by T-Mobile customers will get an additional 20GB of mobile hotspots/tethering service for the next 60 days. The company says this feature will be coming soon. Work with Lifeline partners to get customers extra free data up to 5GB per month over the next two months Increase data allowance for free to schools and students for the next 60 days, which means at least 20GB of data per month for each participant

For more information, click HERE

Academic Help for Your  Remote Classes

Just as most of your classes have moved to temporary remote instruction, so have PCC’s Academic Success Centers. This means that you can now request remote tutoring services. In fact, at this time this is the only way to receive tutoring at PCC. Physical success centers on PCC campuses are currently closed to students, but we are excited to offer you remote tutoring instead.

PCC Remote Tutoring

Remote/Online Tutoring & Library Services

The college offers 24/7  library services to support you with your remote coursework:

Adjusting Your Study Habits

Things may feel out-of-control right now. You may be facing a lot of unknowns and disruptions. Making a plan and adjusting your studying may help you feel even a little sense of control. 

View/Download Adjusting Your Study Habits during the Coronavirus Outbreak

Skills for Success

Please also read our Skills for Success page to get ready for your online classes and enhance the academic and technical skills you need for success in the online learning environment!

Read Skills for Success

Remote Student Services

During this time, we have modified our student services to be able to support you online/remotely. Please visit the Student Services' websites to learn how to access their services remotely.

Student Services

Resources for Students in Need

Use our resource guide to find help for emergency needs including financial assistance, housing and shelter, food, social services referrals, and financial assistance. 

Resources for Students in Need

Coronavirus (COVID-19) Updates