October 2013





Under supervision of the director, provide learning support for college students by providing tutorial services, multimedia, computerized, and audiovisual software and applications, to distribute and control instructional materials and programs, and to do related work as required.


Receives general direction from a supervisor or other appropriately designated management classification.  Will not act in the capacity of a supervisor but may be required to lead other staff.

EXAMPLES OF DUTIES (Illustrative Only)

  • Assists the Director in overseeing the operations of the programs and services.
  • Serves as liaison between college faculty and students to ensure that learning support services are provided for all academic disciplines as needed.
  • Maintains a thorough knowledge of effective instructional support services and tutoring techniques.
  • Assists in the training of and acts as a lead to tutors and student workers.
  • Maintains working knowledge of multimedia software and computer resources used for instructional support.
  • Maintains a working knowledge of the college’s schedule of classes and college catalog.
  • Monitors student worker and tutor schedules within the allotted annual budget.
  • Prepares budget and statistical reports for the tutoring program.
  • Publicizes services to the campus community.
  • Provides orientations of services for classes and visiting groups.
  • Directs students to appropriate Student and Learning Services areas as needed, including LAC, DSP&S and Counseling Services.
  • Answers the telephone, provides general information, and redirect calls.
  • Maintains an overall knowledge of the PCC student computer network, especially in regards to the operations of the labs.
  • At the request of the supervisor, performs a variety of unscheduled duties normally and traditionally performed by a Learning Assistance Center Assistant II.


Learning services and instructional support systems and their function within the college
Methods, equipment, and materials, including tutoring, computer assisted instruction, and record keeping systems, required to provide learning services for various disciplines 
Federal, state, and local agency laws, statutes and regulations


  • Exercise judgment in dealing with diverse clientele, including faculty, staff, and students
  • Plan and organize a variety of work with varying deadlines
  • Work under pressure to meet deadlines
  • Operate personal computer systems, software and automated systems
  • Demonstrate effective decision-making skills
  • Work independently with little direction and identify creative solutions to problems.
  • Establish and maintain cooperative and effective working relationships with others.
  • Read, interpret, apply, and explain rules, regulations, policies and procedures.
  • Communicate effectively both orally and in writing.


Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

An Associate’s degree with completed coursework in education or psychology and two years of experience working with an instructional support program.


Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.  This is primarily a sedentary office classification although standing and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment.  Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.


Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.   

Probationary Period:  One year

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Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax