CBA DESIGNATION: Represented
Performs a variety of health office/clinic functions assisting health services professionals in servicing the student population.
REPRESENTATIVE DUTIES: (Illustrative Only)
- Establishes priorities, interprets office procedures, and performs all office tasks and services related to health center/clinic office operations.
- Oversees the scheduling of patients; collects money and makes bank deposits, as necessary.
- Manages confidential health records and maintains proper security.
- Places orders and receives medical supplies and equipment.
- Collects and completes hourly employee timesheets and submits approved timesheets to Fiscal Services.
- Operates office equipment such as computer, telephone, and FAX. Assists staff in the use of office equipment.
- Prepares work orders for maintenance of facilities and equipment.
- Supervises day and evening student workers and part-time hourly personnel.
- Acts as liaison with outside vendors/agencies that interface with health center/clinic operations.
- Answers questions and telephone inquiries within established office procedures and health center/clinic operations.
- Operates duplicating equipment or sees that materials are duplicated.
- Maintains departmental budget control records and other financial records.
- Develops and maintains a system for improved medical record keeping, health center operations and health center utilization.
- At the request of a supervisor, performs a variety of unscheduled duties normally and traditionally performed by a Health Services Assistant/Dental Clinic clerical assistant.
KNOWLEDGE AND ABILITIES
- Interpersonal skills including tact, patience, and courtesy;
- Oral and written communication skills;
- Standard office practices, procedures, and equipment;
- Record keeping techniques; and
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
- Follow a variety of procedures of moderate difficulty;
- Interpret and explain rules and policies;
- Operate word processors and other office equipment or be willing to learn their operations;
- Function in a fast-paced multicultural environment.
- Prepare and edit clear and concise reports, correspondence and other materials;
- Communicate effectively with officials, faculty, staff, and the public, both orally and in writing;
- Establish and maintain positive and effective working relationships;
- Be responsible and exercise sound judgment;
- Effectively operate personal computer using a variety of software and other office equipment;
- Work confidentially and with discretion;
- Handle heavy public contact;
- Handle multiple and changing priorities;
- Establish priorities and perform tasks and services to meet deadlines;
- Review situations accurately and determine appropriate action according to established guidelines; and
- Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, faculty, staff, and community.
EDUCATION AND EXPERIENCE
Any combination of training and experience that would indicate possession of the required knowledge, skills, and abilities appropriate to this assignment. A typical way to obtain the required qualifications would be:
High school diploma or General Education Degree equivalent; and
Two years of experience in the areas of medical terminology, office practices, computers, and some bookkeeping skills.
- Medical office experience.
- Ability to speak Spanish, Mandarin or Cantonese.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
LEVEL OF SUPERVISION EXERCISED: None.
PROBATIONARY PERIOD: One year.
Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax