SALARY: Range 61
CBA DESIGNATION: Represented
Under the direction of a Senior Manager, the Business Analyst performs a variety of analytical and/or technical assignments within a medium sized organization of the District. This is a broad-based, flexibly-staffed classification in which incumbents utilize a similar level of analytical and technical skills and abilities while drawing upon knowledge acquired through specialized experience, training, and/or education. The Business Analyst functions and reports to the Senior Manager level of a departmental organizational unit, and is responsible for carrying out a variety of analytical and technical assignments. Assignments require professionalism and tact in interacting with the internal and external community and stakeholders while in the planning and coordination of work efforts.
The Business Analyst receives general supervision while independently carrying out a variety of moderately complex assignments, and some direct supervision during the performance of complex assignments. The Business Analyst uses established research and analytical methods and techniques and sound professional judgment to analyze related problems and issues and identifies and selects the most appropriate course of action from a set of alternatives. Recommendations made at this level may impact District-wide and do impact department programs and operations.
Assignments are made in terms of objectives, priorities and deadlines to be achieved, with the Business Analyst exercising responsibility in planning and carrying out the successive steps required to complete the work. Assignments are typically covered by established guidelines and methods. However, more complex assignments may require incumbents to make independent interpretations of data gathering methods and analytical techniques in order to achieve study objectives, or seek guidance from a supervisor in situations where existing guidelines, methods, and procedures cannot be applied to require significant deviations. Completed work products are evaluated for technical soundness and conformity to pertinent policies and requirements.
REPRESENTATIVE DUTIES: (Illustrative Only)
- Reviews departmental budget requests, policy issues, pending legislation, regulations, and technical research and position papers relating to the area of assignment.
- Researches information by identifying, locating and extracting relevant data and information (e.g., by reading, collecting, downloading, interviewing) from varied sources (e.g., internet search engines, library materials, government and technical reports, knowledgeable individuals) in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
- Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate analysis for management.
- Analyzes information using qualitative and/or quantitative analytical methods in order to understand and draw fact-based conclusions, often from large amounts of information; identifies issues and problems requiring additional research and study and takes appropriate action to ensure sound study results.
- Drafts and/or recommends the development of policies, programs, or procedures to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success.
- Prepares a variety of documents (e.g., reports, business correspondence, memoranda), adapting formats suitable to the purpose and using relevant software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information various audiences (e.g., departmental personnel, members of the public, governing boards).
- Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) when participating in meetings, mediating disputes, making presentations, providing advice and/or consultation services, etc. in order to communicate information, share ideas, present recommended solutions, gain agreement and coordinate activities.
- Coordinates activities, such as those of contractors, consultants, outside agencies, etc. to ensure that programs are successfully planned, implemented, and/or evaluated.
- Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and that programs are proceeding as intended.
- Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to continue or modify the program.
- Attends and/or conducts meetings with District personnel, Officials, members of the community, community based organizations, etc.
- Performs various administrative duties (e.g., creating and maintaining files, formatting standard documents, receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, departmental procedures, and District policies and procedures in order to ensure all work done complies with established guidelines and requirements.
KNOWLEDGE AND ABILITIES
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Mathematical Reasoning – The ability to choose the right mathematical methods or formulas to solve a problem.
- Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination – Includes planning, scheduling, organizing, prioritizing, and monitoring work activities by utilizing resources (both human and material) to their fullest and aligning work plans with departmental goals.
- Time Management – Managing one’s own time and the time of others.
- Instructing – Teaching others how to do something.
- Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
- Establish and maintain positive and effective working relationships with others;
- Exercise tact and diplomacy in dealing with sensitive and complex issues and situations;
- Identify and communicate issues important to the District;
- Handle highly confidential information and exercise sound, expert independent judgment within general policy guidelines;
- Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials;
- Evaluate alternatives and develop sound conclusions and recommendations;
- Perform difficult analyses and research;
- Communicate effectively both orally and in writing;
- Define complex management and strategic planning issues;
- Make oral and written presentations of proposed systems.
- Maintain accurate records of projects and the status of assignments.
- Plan and schedule complex projects;
- Perform highly complex work within departmental policies and/or objectives with highly-original thinking;
- Work under independent guidance;
- Provide tactical planning;
- Organize relatively complex projects or activities that are interdepartmental in scope;
- Step in and provide back-up support in critical functions to meet and cover staff vacancies and absences;
- Be well organized, flexible, and manage multiple projects simultaneously;
- Embrace a vision and coordinate details of implementation; and
- Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, faculty, staff, and community.
EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Bachelor’s degree, or equivalent, from an accredited college or university;
- At least four years of relevant hands-on experience, preferably within a college or other non-profit organization.
- Master’s degree, or equivalent, from an accredited college or university;
- Experience working in a Community College within the State of California;
- Demonstrated experience analyzing and interpreting complex and confidential data, and preparing material in response to inquiries; and
- Excellent analytical skills.
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
LEVEL OFSUPERVISION EXERCISED: None.
PROBATIONARY PERIOD: One year.
Pasadena City College
1570 East Colorado Boulevard, Pasadena, CA 91106
(626) 585-7361 direct ⋅ (626) 525-7924 fax