If the crisis is life threatening or if the student’s behavior is extreme, call 911. Convey to the dispatcher that this is a life-threatening situation and that appropriate assistance is needed.
If others are present, escort the student to private area or hallway or ask others to step away, be calm, clear, and simple.

If you feel threatened or intimidated:

  • Call 911 and convey to the dispatcher that you need assistance immediately. If you are in the classroom, identify a specific student to seek help.
  • Wait for assistance.
  • Keep a safe distance and do not move toward the student.
  • Do not attempt an intervention. Interviewing at this point may trigger physical acting our behavior and will jeopardize your safety and the safety of others around you.

Intervention tips that may assist you:


  • Remain calm
  • Isolate the situation
  • Enforce the limits
  • Listen
  • Be aware of non-verbal behavior
  • Be consistent

What to Avoid

  • Overreacting
  • Engaging in a power struggle
  • Making false promises
  • Faking attention
  • Appearing threatening