Proctorio is a remote Proctoring Service used with some classes when you take quizzes and exams in Canvas. Proctorio may record your webcam, your screen, or other actions during the exam session and share that information with your instructor.

How does Proctorio work?

Proctorio requires the use of the Google Chrome web browser and you must install the Proctorio extension as well (see "How do I prepare?"). Proctorio is active when you log in to the exam and is deactivated when you log out. During the exam, a system of computers captures your movements and sends your video and other data to your instructor for review. Proctorio will flag activity that might not be allowed. Your instructor will then be able to review the video and data to decide if any action is necessary.

Is it free?

Yes, Proctorio is free for students.

How is my privacy protected?

Read more information about how Proctorio handles student privacy and security.

How do I prepare?

Proctorio will walk you through the process as you're taking the exam, so you do not need to refer to any instructions while you're using Proctorio.

  • You need to use a regular computer (Windows/Mac computer or laptop). You cannot take the exams from mobile devices (e.g., iPhone, iPad, Android device, etc).You need a working webcam and microphone (depending on the options your instructor has selected)
  • You must use the Google Chrome web browser & the Proctorio Extension.
    • Install the Proctorio extension for Google Chrome. It takes less than 30 seconds. The exam that requires Proctorio will usually prompt you to install the extension if you need it.
    • If you have a PCC-issued computer, you may have to contact ITS Help Desk to install the Proctorio plug-in.  
      You can contact ITS Help Desk in any of the following ways:
    • No other browser extensions may be in use. This is is intentional as allowing access to other tools breaks the integrity of the exam. The instructor may, in certain circumstances, set up an exemption for this rule. 
  • Have a photo ID card available
    Depending on the settings your instructor has used for the exam, you may be be asked to hold up your ID to document that you are the test taker.
  • Be ready for room scans
    Again, depending on the settings on your exam, Proctorio may ask you to do a room scan.  This involves turning your web camera in a 360-degree pan to look at the room. Proctorio may ask more than once if the program hears noises.The application is trying to ensure there is nobody else in the room.

Support & Troubleshooting

Live Chat / Help and Support Center

  1. Click the shield icon in your web browser
    Click the shield icon in your web browser
  2. Click the Live Chat button to connect with support personnel, or the Help and Support Center button to browse for answers to common questions.

Phone & Email Support

You can also call or email Proctorio Support:

Disable all other Chrome extensions that your browser uses:

  1. Click the 3-dot vertical ellipse on the upper left of your Chrome window.
  2. Select Settings. The Google Settings page will open in a new window.
  3. Select Extensions on the left hand navigation area. A new tab will open with a list of all Chrome extensions you have downloaded.
  4. Turn off all extensions except for Proctorio by using the sliding radio button that appears in the bottom right corner of each extension tile. 

Reinstall the Proctorio Extension

To remove and reinstall:

  1. Go to Customize and Control Google Chrome (three dots in the upper right of the browser) > More tools > ExtensionsGo to Customize and Control Google Chrome (three dots in the upper right of the browser) > More tools > Extensions
  2. Find the Proctorio extension and click the Remove from Chrome (trash can) icon.
  3. Go back to the quiz and it will prompt you to install the extension.

It's asking for a Password

You will not need a password.

  • Make sure you are using the latest Google Chrome web browser.
  • Try turning the Proctorio extension Off, then back On.
    • Chrome browser menu (3 dots in upper right corner).
    • More Tools > Extensions.
    • Proctorio extension > Off. Close the browser window
    • Repeat the process and turn the Proctorio extension On.
  • Click Details and select Site access.
    • Select allow this extension to read and change all of your data on websites you visit.
    • Select "On all sites."
  • Log out of all Google accounts. Close all Google Chrome browser windows, restart your computer and then go directly to your course site and do a fresh login with your PCC account ONLY (e.g., do not log in with a personal gmail account).

My microphone isn't working

Use this Microphone Test to make sure your microphone is set up properly.

I am prompted for an administrator password when trying to install Proctorio 

If you have a PCC-issued computer, you may need to contact ITS Help Desk to install the Proctorio plug-in. 

You can contact ITS Help Desk in any of the following ways:

I'm still having problems

Check out the Proctorio Student Support Center for more information. You will need to be logged into Canvas in order to access this support.